How to handle tears at work?

Have you ever felt helpless when someone cried in front of you at the office? Or have you cried at work and wished you haden’t. Anne Kreamer, author of “It’s Always Personal: Emotion in the New Workplace,” shares best practices for handling emotions at the office. She has firt given the definition of emotion:
a hardwired biological regulatory function.

She explains the scientific reasons and types of the tears, finally concluding with following
four points to handle tears at work:

1) Remember tears are a biological reaction
2) Acknowledge the tears
3) Offer a tissue
4) Recognize tears communicate a problem

Check her video that explains it well:


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